People - Passion - Progress...

Are you ready to empower the future of workplace safety?

 

We are currently recruiting for two roles to become part of team Alpha Safety: 
  • Customer service administrator 
  • Occupational Health & Safety Tutur

Please find below the role specification and how to apply.

 

Customer Service Administrator

Location - Swansea & Cardiff

Deadline for applicaiton - 16/10/2026

  • Company Description

Alpha Safety Training, founded in 2009 and based in South Wales, is a renowned training solutions provider with a focus on Health and Safety. The company delivers training in key industries like construction, manufacturing, food, care, and medical sectors.

With purpose-designed training centres in Swansea and Cardiff, Alpha Safety offers flexible and quality-driven training programs accredited by our awarding bodies.

  • Role Description

Become part of our fantastic customer service department, with the exciting opportunity as an administrator!

As a customer service administrator at Alpha Safety Training, you will play a pivotal role in maintaining our reputation as one of the UK's leading commercial training providers. This role presents various opportunities to learn & develop within in a dynamic and engaging industry. 

You will be at the very core of ensuring the Alpha Safety standard is being delivered, from point of enquiry, through to providing a warm welcome when greeting our learners.

  • Working Schedule: 

The working schedule is full time, 37.5 hours a week, primarily Monday-Friday unless requested and agreed upon in advance. 

We are welcoming applicants for full time time roles at both of our Swansea & Cardiff centres, but would consider part time roles for the right candidate.

Some of the key day to day responsibilities include:

  • Supporting course facilitation - including greeting & registration of learners through to training set up (classroom & paperwork etc)
  • Contact enquiry handling - including processing orders via calls or emails, supporting client enquiries and liaising with our supply chain.
  • Data handling - including processing of relevant course information against our internal CRM, course registration & reporting and other essential data input.
  • Departmental collaboration - working across the other company departments in line with your role to ensure best practice and relevant information is relayed. 

Qualifications

  • GCSE English
  • GCSE Maths (desirable)

Skills

  • Experience in using Microsoft Office software
  • Customer Satisfaction, Customer Support, and Customer Service skills
  • Excellent Communication skills
  • Experience in enhancing Customer Experience
  • Ability to work in a fast-paced environment
  • Strong organisational skills and attention to detail
  • Knowledge of Health and Safety training is desirable
  • Previous experience in a similar role is beneficial

Why Alpha Safety?

We Offer:

  • Competitive salary based on experience and qualifications
  • Opportunities for ongoing CPD and funded qualifications
  • Supportive team culture with a focus on quality and impact
  • Nest company pension scheme
  • Paid annual leave (pro rata depending on contracted hours)

How To Apply:

If you're ready to help shape the future of occupational health & safety with Alpha Safety Training, we’d love to hear from you. Please send your CV outlining your experience and motivation to:

Kacey@alphasafety.co.uk

Subject Line: Customer Service Administrator Vacancy 

 

Job description

Job Title: Occupational Health & Safety Tutor (First Aid, Manual Handling & Fire Safety)

Department: Training Delivery

Application deadline: 16/10/2026 at 17:00

About the role:

At Alpha Safety Training, we’re dedicated to building safer, healthier workplaces through expert-led, accredited training. As one of the UK’s leading health & safety training providers, we’re expanding our team and seeking passionate Occupational Health & Safety Tutors to deliver exceptional training and inspire learners across all industries.

If you have a strong background in workplace health & safety and the drive to help others succeed, this could be the perfect opportunity for you.

Duties and Responsibilities:

  • Course Delivery
  • Quality & Compliance Standardisation & Development of Materials
  • Performance Management & CPD
  • Departmental Collaboration
  • Equipment Maintenance

Working Schedule:

The right candidate will be able to support delivery from both of our Swansea & Cardiff training centres and where required and permitted at our client’s locations.

The working schedule is primarily Monday-Friday unless requested and agreed upon in advance.

Personal Requirements:

Essential:

- A formal teaching qualification (L3 AET/PTLLS or higher)

- A verifiable CV to displaying strong working knowledge of occupational health & safety practices

- Excellent personal, communication and presentation skills

- Experience with using Microsoft 365, including powerpoint, word & outlook

Desirable:

- Current qualifications in the relevant fields to be delivered

Why Work with Alpha Safety Training?

At Alpha, we believe in investing in people — both our learners and our team. When you join us, you become part of a supportive environment where professional growth, flexibility, and high standards go hand-in-hand.

We offer:

  • Competitive salary based on experience and qualifications
  • Opportunities for ongoing CPD and funded qualifications
  • Supportive team culture with a focus on quality and impact
  • A chance to influence real change in workplace safety across the UK
  • Nest company pension scheme
  • 33x Days paid annual leave
  • A company vehicle issued on completion of initial probation

How To Apply:

If you're ready to help shape the future of occupational health & safety with Alpha Safety Training, we’d love to hear from you. Please send your CV outlining your experience and motivation to:

Kacey@alphasafety.co.uk

Subject Line: Occupational Health & Safety Tutor Application

We're always looking for great talent. If your ideal role isn't above, it may be just ahead... Stay connected with us.

 

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